Yohann Steven Hernandez Porras
Support Analyst Level 1
Professional profile
Technician in Systems and databases with knowledge of computer support, database management, cabling, office automation and basic English; and in the process of improvement in programming, design of circuits and servers.
Work experience
PROJECT: IDEMIA. On-site and remote user assistance, support and optimization of desktop and laptop sw and hw, equipment setup, backups, AD management, network assistance.
Major achievementConsolidate remote assistance and Active Directory capabilities; networks and infrastructure.
PROJECT: IDEMIA. Face-to-face and remote technical support for desktop and laptop, equipment setup, backups, development of macro excel for inventory control.
Major achievementI strengthened my ability to work in teams and solve technical problems, in addition to reinforcing knowledge in Excel
MULTIPLE PROJECTS. Sw and Hw support to users and win server 08 face-to-face and remote; network and cctv support and installation, equipment setup, backups, low complexity information recovery.
Major achievementKnowledge of networks and cctv; strengthening support, self-management and problem solving, versatility and dynamism; variety of tasks
Education experience
Incap | Technician
