Monitoring and follow-up of agents according to the required quality parameters. Feedback advisers and coordinators Provide training to advisers Preparation of reports where the call center agent is evaluated Pqr care

Telephone customer service File management Agenda organization Reception and delivery of correspondence Support in planning and scheduling flights Planning and execution of flight programming File management Student training Management of information system Support commercial area and maintenance

Agenda management Reception and delivery of correspondence Customer service Drafting of meeting minutes Supervision of study plans File management Preparation of student certificates Planning and execution of degrees Preparation of reports Support in the approval process Reception and response to PQR.