Preparation of reports and reports. Resolution of problems and attention to incidents. Recommendation of solutions to improve the company's technological infrastructure. Optimization and improvement of processes through automation. Monitoring and optimization of network and systems performance. Training and advice to users in new technologies. Coordination with suppliers. Tracking and updating tickets in management system

My profile in the company is to control, manage, verify the processes and devices of the technological platform, aligned with the planning of the technology area, to comply with the opportunity of the process and the availability levels agreed with the operation.