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Rocio Becerra

Service Agent
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Service Agent
bpm consulting | October 2021 - September 2023 (1 year 11 months)
Used skills

Campaign of the District Mobility Secretariat directing and guiding the citizen in the different procedures such as Departure from Yards, Pedagogical Courses, Challenges and Payment Agreements, scheduling appointments, as well as in the different requests

Service Advisor
claro colombia | May 2012 - September 2020 (8 years 4 months)
Used skills

Personalized customer service, active listening, identification of the need, analysis and solution in first contact of the different concerns of the clients, filing of PQRs presented by the clients. Excellent interpersonal relationships and ability to work as a team or individually.

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