Elizabeth Restrepo Patiño
Software Development Student
Professional profile
Backoffice specialist with experience in mailbox management, creation and resolution of PQRs, and optimization of administrative processes. Knowledge of JavaScript, React Native, Python, Java, and SQL Server
Work experience
Backoffice
konecta- itau | October 2024 - January 2025 (3 months)
Used skills
Attention and response to customer requests via email, creation of PQR and handling of sensitive data.
Major achievementManagement of service mailboxes and timely attention to requests.
Software Development Apprentice
webhelp – concentrix | October 2023 - April 2024 (6 months)
Used skills
Implementation of new features, functionality testing and code debugging.
Major achievementCollaboration in software development projects.
Digital Channel Sales Agent
multi-empleos (mac pollo) | August 2023 - October 2023 (2 months)
Used skills
Complaint and claim resolution, sales management and customer follow-up.
Major achievementCustomer service on digital channels.
Education experience
Html and css Development Environments File Structure and Tags
Alura latam / oracle | Bootcamp
Alura latam / oracle | Bootcamp
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