Carry out prospecting of clients for the sale of services international cargo logistics. Face-to-face visits to clients to present portfolio of services and close the sales made. Commercial follow-up to clients. Monitor the operations department so that it is comply with the SLAs of the logistics operations of the customers Generate freight service quotes offered to potential customers.

Provide solutions to customers when any issues arise inconvenience in product delivery logistics. Efficiently solve the inconveniences that customers have with the system or website. Document case information in the reporting system Amazon. Provide necessary information about subscriptions and products sold by Amazon.

Provide clear, effective and timely solutions to US native customers. Marketing of products such as cell phones, tablets, home internet plans, data plans, cell phones, TV plans, among others. Apply the customer retention plan and the sale crusade. Document customer information in systems and use applications correctly: CRM, OPUS, CCMS. Attend and manage the PQR of the clients in the defined applications, giving closure and response to the client for those that do not require an escalation