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Christian Pineda

front end developer
Skills
(Self-evaluation)
HTML5 90%
CSS 80%
JavaScript 70%
Node.js 50%
SQL 45%
MongoDB 45%
Cmsoctober 30%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Professional profile

I am an objective, serious, proactive person, and above all responsible; with great desire to meet my goals and face new challenges and grow professionally.

Work experience

Support Engineer (Customer Support Specialist - Tier 2)
the support heroes | January 2020 - Present (6 years 10 months)
Used skills

* Integration between apps (HTML, CSS, JS, Liquid) * Optimize HTML, CSS, JS and Liquid to improve app load times. * Fix HTML, CSS, JS, and Liquid errors on websites * Help customers with technical requests for customer service via email * Communication between the group of developers * Technical Documentation Management

Major achievement

Promoted to the current possition, starting from Customer Support Specialist - Tier 1

Tec Support Agent
unisys | January 2016 - January 2019 (3 years)
Used skills

* Telephone technical support * Active Directory management * Documentation in English of reported problems * Spanish / English customer service * Technical support in Spanish / English chat

Major achievement

Help minimize the spread of the ramsomware virus in the client company

Education experience
Computer Science
Servico nacional de aprendizaje sena | Technological career
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