Oversaw finance, procurement, sales, HR, compliance, and service delivery. Designed scalable business processes, implemented KPIs, and led OHS/SGSST compliance. Developed performance management and improved operational safety.

Directed strategic planning, business growth, and service delivery across three business units. Built multidisciplinary team, standardized processes under ISO 9001, and managed client portfolio including major institutions.

Managed end-to-end HRIS projects: requirements, configuration, training, deployment, and support. Provided Level 2 support, onboarding, and customer health analysis. Ensured SLA compliance, client satisfaction, and retention.

Led 30+ HRIS implementations (Kactus HCM), managed VIP clients, delivered onboarding, support, and retention for 300+ clients. Applied PMI, Agile, Scrum, ITIL. Specialized in customer service, onboarding, and technical support.

Oversaw system configuration, training, and support for critical clients. Delivered onboarding, knowledge transfer, and post-implementation support, focusing on customer satisfaction and service continuity.

Managed remote consulting and support for HRIS implementations, led cross-functional teams, and ensured high-quality onboarding and customer experience for multinational clients.