Noe Rojas Gonzalez
Service Desk
Professional profile
Service Desk professional with experience in ticket management , technical support , database administration , and user assistance . Skilled in resolving software and hardware issues , documenting solutions , and generating technical reports
Work experience
Attended user tickets for Banamex, OXXO, and BIMBO projects, involving database management, server administration, and software support across multiple platforms.
Major achievementManaged incidents and service requests using ServiceNow and Jira, supported SQL/Oracle databases, and administered Unix/Linux servers.
Supported users via SAP and databases, created queries, managed enterprise databases, and performed server administration tasks.
Major achievementHandled service desk tickets, performed DBA tasks, and managed Unix/Linux servers for enterprise clients.
Set up servers, computers, and software; handled hardware repairs; developed software in Visual Basic; learned fiscal concepts for admin software.
Major achievementInstalled and configured network infrastructure, repaired computers, and developed a customer management program.
Education experience
Universidad del valle de mexico | Profesional
