Currently, it performs the following functions: Managing objections to conflictive situations, transforming a negative emotion into a neutral or positive emotion Generating alerts to the processes according to the requests received in the Contact Center that allow the identification of opportunities for improvement Others duties assigned by your boss related to your job description. Ensure compliance with guidelines

Customer service with Rappi users, chat management.

Management and attention of users in the warehouse. Inventories. Cash management and other functions of the position.