Responsible for providing a friendly face to customers through escalations or requirements of connectivity or Cloud services, efficiently leading and centralizing the entire process of major incidents, managing with internal areas the escalation received, from start to finish, when solved by the area in charge, generation of executive and technical reports for Claro's corporate clients.

Satisfy the needs of corporate clients in the event of incidents.  Achieve synergies with the company's internal teams, with the main objective of improving the relationship with customers.  Identification and advice on the improvement of the current infrastructure of the services.