Design and development of technological solutions in the areas of Networks, Electronic Security and Radiocommunications. Direction and management of technological projects nationwide. Leader of service desks or help desk and implementer of Open Source applications and platforms under Windows / Linux and Cloud environment. Level II Support in Telecommunications

Guarantee compliance with the ANS, monitor and escalate incidents and carry out reviews for the recovery of the service. Establish management measures to guarantee service excellence. Propose techniques and recommendations for the optimal use of technological equipment. Support of WEB platforms and applications for virtual education environments.

Help desk coordinator, knowledge in Itil v3.0 Foundation, attention and follow-up to ANS and help desk agents, ICT management, level II and III support, design and development of network infrastructure (LAN and WLAN), solutions and consultancy of communications equipment (switches, routers, APs, firewalls); administration, monitoring and computer security (Firewall, IPS, VPN), Linux Operating System, HTML, Javascript