Jessica Alvarez
Customer Service Agent (Bilingual)
Professional profile
Professional in Environmental Engineering, my field of action is based on resource management and mitigation of environmental impacts, designing and implementing innovative solutions for environmental protection.
Work experience
Web Page Administrator And Community Manager
negron s.a.s | October 2021 - June 2024 (2 years 8 months)
Used skills
Generate monthly sales reports, clean and analyze sales data and create a Dashboard for displaying information.
Major achievementResponsible for the maintenance and support of the web platform.
Customer Service Agent (Bilingual)
teleperformance | August 2022 - March 2023 (7 months)
Used skills
Effective communication, problem solving and service orientation.
Major achievementProvide customer service in English to ensure maximum satisfaction.
Management Assistant
carbal & asociados | February 2021 - January 2023 (1 year 11 months)
Used skills
Data analysis and visualization through tools such as Excel and Power BI.
Major achievementSupport the manager in administrative tasks and internal and external communication.
Education experience
Technologist in Industrial Environmental Management
Fundacion universitaria tecnologico comfenalco | Technological career
Fundacion universitaria tecnologico comfenalco | Technological career
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