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Diego Arevalo

Technical Support Service Desk Level 2
Skills
(Self-evaluation)
Android studio 100%
Java 80%
JavaScript 50%
Languages
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Systems technician with extensive experience in service desk. With knowledge in service level agreements and process management at the level of changes, requirements, problems and service integration, reporting management, assignment

Work experience

On-Site Support Help Desk Level 2
colsof - Present

On-site attention to the officials of the UBPD – Barrancabermeja project, configuration of computer equipment in the network domain, profiles, email and use of cloud applications, preventive maintenance of the unit's data center and communications equipment, management of requirements using the Aranda tool and attending to the established ANS times.

Major achievement

On-site attention to the officials of the UBPD – Barrancabermeja project, configuration of computer equipment in the network domain, profiles, email and use of cloud applications, preventive maintenance of the unit's data center and communications equipment, management of requirements using the Aranda tool and attending to the established ANS times.

System Technique
aitec

Support on site systems, management of operating systems, formatting, installing programs, driver installation, printer installation, safeguarding data information of officials of entities such as Davivienda, Banco Bogotá, Attorney General's Office, Postobón, among others.

Major achievement

Support on site systems, management of operating systems, formatting, installing programs, driver installation, printer installation, safeguarding data information of officials of entities such as Davivienda, Banco Bogotá, Attorney General's Office, Postobón, among others.

System Technique
services

Preventive and corrective maintenance on all-in-one equipment, laptops, desktop computers, Chromebooks, formatting in Windows 7, 8, 10. Repairs to damaged hinges on laptops.

Major achievement

Preventive and corrective maintenance on all-in-one equipment, laptops, desktop computers, Chromebooks, formatting in Windows 7, 8, 10. Repairs to damaged hinges on laptops.

Education experience
Java Programming Diploma
Politécnico de colombia | Specialization
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