Systems technician with extensive experience in service desk. With knowledge in service level agreements and process management at the level of changes, requirements, problems and service integration, reporting management, assignment
On-site attention to the officials of the UBPD – Barrancabermeja project, configuration of computer equipment in the network domain, profiles, email and use of cloud applications, preventive maintenance of the unit's data center and communications equipment, management of requirements using the Aranda tool and attending to the established ANS times.
Major achievementOn-site attention to the officials of the UBPD – Barrancabermeja project, configuration of computer equipment in the network domain, profiles, email and use of cloud applications, preventive maintenance of the unit's data center and communications equipment, management of requirements using the Aranda tool and attending to the established ANS times.
Support on site systems, management of operating systems, formatting, installing programs, driver installation, printer installation, safeguarding data information of officials of entities such as Davivienda, Banco Bogotá, Attorney General's Office, Postobón, among others.
Major achievementSupport on site systems, management of operating systems, formatting, installing programs, driver installation, printer installation, safeguarding data information of officials of entities such as Davivienda, Banco Bogotá, Attorney General's Office, Postobón, among others.
Preventive and corrective maintenance on all-in-one equipment, laptops, desktop computers, Chromebooks, formatting in Windows 7, 8, 10. Repairs to damaged hinges on laptops.
Major achievementPreventive and corrective maintenance on all-in-one equipment, laptops, desktop computers, Chromebooks, formatting in Windows 7, 8, 10. Repairs to damaged hinges on laptops.