Luisa Fernanda Vasco Muñoz
Customer Care Senior
Professional profile
Psychologist with experience in Customer Care, B2B customer service, content moderation, onboarding, training, webinars, and recruitment support in Latin America. I excel in effective communication, service orientation, and resolving requests.
Work experience
Direct support to management, moderation and validation of offers, incident management, onboarding and training of clients and team, webinar planning and functional support to users in recruitment processes.
Major achievementManaging B2B customer requests and inquiries, onboarding, training, webinars, supporting management, and providing support to clients and internal teams. Using Zendesk and Pandape.
Identifying needs, searching and evaluating profiles, presenting candidates, participating in selection and hiring, administrative and document management.
Major achievementIdentifying customer needs, searching and evaluating profiles, document and administrative management in human resources.
Customer service for corporate clients, sales support, service training, report preparation, database updates, and administrative management.
Major achievementCustomer service and support for corporate clients, sales support, training, administrative management and report preparation.
Education experience
Colegio centro educativo los andes | High School
