Cristhian Castañeda
Customer Service Representative
Professional profile
Experienced customer service representative with a background in logistics technology . Skilled in appointment scheduling , patient care , and administrative tasks in the medical field . Proficient in English with a 90 % proficiency level
Work experience
Customer Service Representative
alorica | September 2022
Used skills
Helped members with payment inquiries, service coverage, and benefit utilization.
Major achievementAssisted members with insurance inquiries and benefits.
Appointment Scheduler
accedo | June 2021 - August 2022 (1 año 2 meses)
Used skills
Scheduled exams for Nuclear Medicine and Fluoroscopy, coordinated with imaging centers.
Major achievementScheduled diagnostic imaging appointments across multiple states.
Concierge
desk virtual solution | December 2020 - June 2021 (6 meses)
Used skills
Made mandatory calls to patients, provided information on surgeries, doctors, and payment methods.
Major achievementGuided patients through the surgical journey for aesthetic surgeries.
Education experience
Technology in Logistics
Minuto de dios university cali | Técnico/Tecnólogo
Minuto de dios university cali | Técnico/Tecnólogo
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