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Elizabeth Castañeda

Commercial coordinator
Skills
(Self-evaluation)
Customer service 90%
Excellent relations 90%
Negotiate 90%
Business relationship 90%
Leadership 90%
Problem analysis 90%
Business analysis 90%
Information analysis 90%
Team work 90%
Agile work. 90%
Languages
Professional profile

Customer service, Analysis of information, identification of problems and contribution of solutions; Negotiation skills, leadership and teamwork to achieve the best results for the benefit of the company for which I work.

Work experience

Commercial Coordinator
qbikart | May 2013 - Present (13 years 6 months)
Used skills

Accompanying the client from the beginning to the delivery of the product and follow-up through a good after-sales service to build loyalty. Budget analysis, negotiation of conditions and delivery times. Coordinate large projects, lead staff in charge to meet objectives. Excellent command of Excel and office.

Major achievement

Customer loyalty.

Monitoring Specialist
redeban multicolor | September 2010 - April 2013 (2 years 7 months)
Used skills

Viewer analysis for fraud identification. Report and permanent management around information security, database management, programs such as: Base 24, Monitor Plus, As-400, App, Sita and contact with external clients.

Major achievement

Obtain the best results avoiding the loss of money both to the company and to the clients.

Customer Service Executive.
redeban multicolor | November 2009 - January 2010 (2 months)
Used skills

Management of AS-400, customer service by telephone and authorization of transactions, as well as activation and blocking of credit cards.

Major achievement

Good customer service.

Education experience
Business Administration
Corporación unificada nacional de educación superior cun | Undergraduate
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