Utilizing stored information, contact channels, and documentation to help resolve technical hardware and software issues. Prioritizing and escalating problems within given guidelines and documenting appropriately the calls.

Performing troubleshooting to end users for Steward Health Care and all its entities via phone call.

Active listening skills to identify what the prospect is looking for and qualify them.

Offering the company's product via phone call.

Identifying issues in the customer's bills to find a solution beneficial for both parties.

Cross-selling the company products by offering subscriptions managed by the company in every call.