Experienced professional with a strong background in customer service , e-commerce , and back office operations . Skilled in cross-cultural communication , strategic decision-making , and optimizing operational efficiency
Provided childcare for two children aged 3 and 6, ensuring their safety and well-being at all times. Planned and executed educational and recreational activities to support their development. Developed strong organizational and multitasking skills by managing household chores and children's schedules. Communicated in English.
Major achievementAdapted to a new cultural environment, enhancing cross-cultural communication and adaptability.
Developed strong attention to detail and problem-solving skills through daily handling of complex administrative tasks. Made decisions regarding the management of game accounts, ensuring compliance with company policies and maintaining a fair gaming environment. Handled chat in English.
Major achievementResponded to customer inquiries, providing clear and accurate information to resolve issues and answer questions about their accounts.
Assisted in managing the online product catalog, ensuring accurate and up-to-date product listings, descriptions, and pricing. Supported the execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements. Utilized Power BI to create interactive dashboards and visualizations, enhancing data analysis and reporting capabilities.
Major achievementMonitored Google Analytics key performance indicators (KPIs) and generated comprehensive reports for various departments to inform strategic decisions.