manage the Azure and M365 platform, with tasks such as: monitoring of servers in IaaS mode, service validation, cost monitoring, ticket management, escalation of requests to Microsoft, user management, M365 licensing assignment, personnel backup management retired, performance and cost reports, vendor reconciliation.

Azure and M365 knowledge acquisition

Level 2 support to clients in Bogotá, site travel, end user support, incidents and requirements, Windows 10 and Windows 7, office automation and client applications, iPad. Lexmark printers, maintenance, parts changes. Installation, configuration, training and support of bank correspondents. Management of RCMS case assignment tool, transport relation

Medium

Execution of incidents, requirements and IMAC, on-site support, end-user attention, VIP user support (Windows 7 - Windows 8 - Windows 10, office automation and applications of the campaigns), escalated through the company's own tool and under guidelines ITIL. Management of escalation of requirements to the area engineers and the on-site support group from the company's own tool, planning and monitoring of the activities assigned to third parties, solution

Support for a project to change the printing provider, monitoring of activities and third party control Implementation of server monitoring tool - Zabbix