Larry Zapata Morales
Agent Supervisor
Professional profile
I have more than 10 years of experience working for American companies in Customer service , sales , recruitment , and Administrative positions . 4 plus years as a manager , supervisor , and trainer for BPO . 5 years in the cruise ship industry , making my career from salesperson to Inventory Manager in the US and Japan for companies such as Royal Caribbean International and Princess Cruises onboard different vessels
Work experience
Designed and maintained databases (SQL, MySQL, PostgreSQL, MongoDB). Developed and optimized SQL queries.
Major achievementCreated databases for companies, simplifying information access and management.
Managed account tasks, negotiated requirements, provided feedback to clients, and ensured internal processes were completed according to agreements.
Major achievementSupervised different IT accounts hiring from the beginning to the end. Created an ETL using Power Bi for information organization. Helped with reports, customer service, and training IT recruiters.
Inventory Manager, worked on a Cruise ship
Education experience
Politecnico internacional | Carrera tecnológica
