Hernando Hernando Cassiani Reyes
Bilingual Customer Service Representative
Professional profile
Bilingual ( English–Spanish ) professional with experience in customer service and call center operations . Skilled in handling high-volume inquiries , resolving complex cases , and providing efficient back-office support . Strong communication , problem-solving , and multitasking abilities
Work experience
Assisted customers with billing issues, service interruptions, contract inquiries, and general account support. Demonstrated strong communication and problem-solving skills.
Major achievementManaged sales force support, created and processed customer claims, and escalated complex cases to specialized departments. Handled inbound calls in English and Spanish regarding gas and electricity services.
Provided customer support during COVID-19 response. Developed skills in active listening, empathy, and problem-solving under pressure.
Major achievementManaged high volumes of inbound calls in a sensitive and high-pressure environment. Demonstrated strong empathy, active listening, and customer care skills.
Education experience
Escuela normal superior la hacienda | Bachiller
