System engineer with strong experience in network operations , cybersecurity automation , and IT support . Skilled in Powershell , Active Directory , Microsoft 365 , DNS , Windows Server , and bilingual in English and Spanish . Proven ability to manage complex infrastructures and automate processes
Managed and automated digital certificates, vulnerability scanning, SIEM reporting, and hybrid cloud/network environments. Architected automation pipelines for IaaS/PaaS/SaaS using Jenkins, Ansible, Terraform.
Major achievementAutomated certificate lifecycle, vulnerability management, SIEM reporting, and cloud/network infrastructure. Led automation with Jenkins, Ansible, Terraform. Managed AWS S3, EC2, SD-WAN, Cisco Meraki.
Ensured connectivity and uptime, managed incidents, coordinated escalations, and worked in 24/7 environments. Used ServiceNow and provided support in English and Spanish.
Major achievementMonitored network infrastructures using Cisco Meraki and SD-WAN. Provided bilingual technical support and managed incident lifecycle with ServiceNow.
Level 0/1 Linux support, password corrections, printer support, OSI model, Azure AD, incident management, security monitoring with Netskope and CrowdStrike, Linux debugging, Ansible automation for databases.
Major achievementSupported IT in Linux, Azure AD, SD-WAN, Cisco Meraki, and provided bilingual technical support. Automated reporting and managed security monitoring.