Miguel Angel Salazar Quitian
On-site Support Agent
Professional profile
Systems Technician with experience in corporate IT support, on-site support, and user support in business environments. Expert in incident diagnosis, management, and resolution, hardware and software maintenance, and network administration.
Work experience
I provided on-site IT support, installed software and equipment, performed hardware maintenance, managed Active Directory, and resolved incidents under SLAs. I also managed technology inventory.
Major achievementOn-site IT support for Claro project, including equipment and software installation, preventive and corrective maintenance, Active Directory management, SLA compliance, and technology inventory management.
I provided technical support at bank branches, resolved cases within SLAs, supported Windows systems and devices, and assisted users on-site.
Major achievementTechnical support in Grupo Aval bank branches, incident resolution under SLA, support for Windows systems and biometric devices, on-site IT infrastructure support.
I performed hardware and software troubleshooting and repair, remote and on-site user support, and equipment maintenance.
Major achievementTechnical support for Banco Popular's administrative offices, diagnosis and troubleshooting, remote and on-site support, equipment maintenance.
Education experience
Sena | Technician
