Juan Felipe Villamil Diaz
ingeniero de software junior
Professional profile
Bilingual software engineering student with 3+ years of experience in IT operations , cloud support , and AI-powered app development . Skilled in scripting , Microsoft Azure , and technical support , with strong English communication and a passion for automation
Work experience
Manejo de herramientas de MS 365, infraestructura con tecnología en la nube Azure y también con experiencia en data centers de la empresa
Automated IT tasks with PowerShell/Bash, integrated Microsoft Copilot for support workflows, provided first-level technical support, maintained knowledge base, and communicated with diverse stakeholders.
Major achievementAutomated IT policy enforcement using PowerShell and Bash; daily use of Microsoft Copilot; managed technical support, documentation, and knowledge base.
Resolved complex issues for U.S. Microsoft partners, maintained high CSAT, automated reporting with Power Query, authored documentation, and worked remotely in SLA-driven environment.
Major achievementProvided Tier-2 support in English for Microsoft CSP partners; resolved Azure Portal, Partner Center, and licensing issues; built Power BI dashboards.
Education experience
Sena | Técnico/Tecnólogo
