Perform on-site support in the different areas which led to preventive maintenance of computer equipment, TPC/IP configuration of printers with WebServices, Encryption Agent Configuration, EndPoint Synchronization,{ ***}Policy Update, End User Training, VPN Installation and Configuration and Case Generation (ARANDA).

Provide support in the different Areas of ESE HFV, make backup copies of databases, installation of operating systems, among others. Guarantee availability and reliability in the different networks. manage Sophos Central Console, in turn, potentially vulnerable computers are blocked.

Provide support to end users on site corresponding to the tickets generated by them , perform periodic preventive maintenance of computer equipment and printer (First level support) & user training for management{* **}of new tools.