I am in charge of generating reports and monitoring Dashboard of the NPS surveys of the company and its system, additionally we carry out analyzes on said information to generate experiments that improve their metrics

- Increased Survey Responses with AB testing model of survey invitation emails, the global Response Rate was improved by ~90%

I was in charge of generating queries for the predictive models used by data scientists, I was also in charge of generating company KPI reports in the Portfolio and Telesales areas.

- Management of the data of the Associate Retirement Prediction Model. - Implementation of ETL Processes for the different requested campaigns. - Service Owner of implementations to be carried out in the databases of the Portfolio area.