Jonnathan Riscanevo Bermudez
Technology Assistant
Professional profile
I am an IT technologist with over 6 years of experience in effective technical support, user training, and equipment maintenance. I stand out for my ability to solve technical problems and my focus on providing solutions that improve operational efficiency.
Work experience
Tech Assistant
crepes & waffles | November 2022 - October 2023 (11 months)
Used skills
I was responsible for the installation, configuration and maintenance of hardware and software, as well as technical problem resolution both on-site and remotely.
Major achievementI played a key role in technological administration and support, ensuring the operation of the IT infrastructure.
Solution Manager
americas business process services s.a. | July 2017 - November 2022 (5 years 4 months)
Used skills
I used telephony applications such as Avaya One-X and Genesys, managing tickets and ensuring a fast and efficient response.
Major achievementI played a key role on the help desk, providing telephone and remote support.
Education experience
Programming on Arduino
Uniminuto | Bootcamp
Uniminuto | Bootcamp
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