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Joan Alejandra Pedraza

Industrial Clothing Technologist
Skills
(Self-evaluation)
Assertive communication 90%
Leadership 85%
Administrative management 85%
Collaborative work 80%
Languages
English:
  • Fala
    70%
  • Leitura
    70%
  • Escrevendo
    70%
Professional profile

Work experience

Experience Creator
emtelco bpx | October 2021 - October 2022 (1 year)
Used skills

Call center outbound line for Colmedica's loyalty campaign, data update and emergency and hospital satisfaction survey.

Major achievement

Recognition for quality in the management of contacts to users.

Rac Telefónico
atento colombia | December 2018 - March 2021 (2 years 3 months)
Used skills

Financial chat line attention for Davivienda - attention, orientation and promotion of the bank's services and products.

Major achievement

Recognition of management quality and Team leader.

Management Assistant
atempi seguridad | April 2016 - August 2017 (1 year 4 months)
Used skills

Multichannel attention to clients and users, profiling, filing, discharges, request for endowments, management and handling of weapons, administrative management in general.

Major achievement

Promotion from administrative assistant to risk management assistant.

Education experience
Industrial Engineering
Sena regional bogotá | Technician
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