 Provide support to accounting and administrative applications.  Administration of PROD and QA servers.  SQL Server database management.  First level support to the end user.  Management of the Proactivanet platform to generate the WO and/or INC.  Application development in Power Apps.  Reporting.  Customer service.  Constant contact with the client Product Owner.

• Respond to all requests by phone, mail or chat from end users. • Generate requirements or incidents and refer them to other areas depending on the case. • Resets or unlocks of user accounts in AD and Office 365. • First level support. • Preparation of monthly reports for the project. • Management of the Remedy platform to generate the WO and/or INC. • Follow up on the tray of cases of

• Respond to all requests by phone, mail or chat from end users. • Generate requirements or incidents and refer them to other areas depending on the case. • Resets or unlocks of user accounts in the AD. • Management of office 365. • First level support. • Analyze and generate reports for VIP users. • Management of the HELIX platform to generate the WO and/or INC. • Management of the Azure Active Di platform