Management of databases for the preparation of reports and Dashboard Meeting of goals and monthly indicators and KPIs defined in the area Management of different platforms and social network accounts Performance of digital campaigns for different commercial events Optimization of advertising campaigns and monthly budget Perform monthly planning of content and publications in different media Monitoring and analysis of measurement metrics to evaluate the taking of decisions

Promotion and professional growth

Advice and resolution of requests, complaints, claims and suggestions from clients. Management of indicators of fulfillment of objectives such as: reduction in attention times and solution to client requirements. Meeting of monthly objectives and KPI's defined by the area. Management of different office automation tools and applications required for the performance of tasks.

Compliance with KPIs and monthly objectives

Management of CRM Salesforce and entry of new clients to the application. Audit, analysis and monitoring for the control of the data entered into the CRM Delivery of monthly reports to management and the commercial area of sales and indicators of measurement Accompaniment to the area when the immediate boss was absent. Improvement in the management carried out by the advisors in the processes and measurement indicators. Contact and advice of clients to the sale and acquisition of the programs.

Promotion, learning and professional growth