Managed high-volume interactions using Microsoft 365, Genesys Cloud, and Salesforce. Promoted and closed sales on new mobile lines and equipment.

Specialized in selling mobile plans and devices, identifying customer needs, and offering tailored upgrades to drive sales and prevent cancellations.

Handled emails and calls, used Salesforce, Zendesk, Atlassian, and Microsoft Dynamics to resolve issues and escalations, and supported coworkers on technical inquiries.

Assisted global users with technical issues, delivering high-quality support and solutions for home automation devices.

Provided technical support and advice, documented billing info, handled sensitive data, upsold products, and ensured customer satisfaction.

Sold security equipment, retained customers, and resolved billing and technical issues using Salesforce.