Project Management Specialist, professional in psychology, with knowledge in agile methodologies (scrum and lean) passionate about innovation in processes in order to promote continuous improvement, providing an excellent customer experience.
Planning, documentation and monitoring of campaigns, flying goals and commercial projects in accordance with the strategic planning of the cooperative. Design, documentation, measurement and follow-up of the incentive scheme, productivity and remuneration of the commercial force. Annual budget approach according to the needs of the cooperative and establishment of monthly goals for agencies and managers at the national level.
Updating and analysis of the daily figures of the BBVA Bank's Financial Services marketer, through SQL and Visual Studio applications. Participation in the proposal of remuneration schemes and commercial projects for the legal persons segment. Preparation of management reports and weekly and monthly presentations. Generation of commission settlement bases for the sales force of all service channels nationwide. Monitoring indicators
Design of strategies for continuous improvement of processes and customer service times. Calculation of management indicators regarding the measurements of quality, productivity and attention times. Elaboration, analysis and monitoring of databases through data studio. Documentary validation and the transactional product filing circuit. Preparation of reports, reports, presentations, dashboards and data studies. Design and implementation of reporting tools.