As technical support manager, I recorded and prioritized incidents, answered calls, followed up, and managed formatting. Additionally, I provided remote support, diagnosing incidents, guiding users and escalating requests, ensuring the quality of the LAN-WAN network infrastructure.

Network Administrator: Hardware and software maintenance, support for technicians in resolving administrative problems. Specialist in configuration and installation of GPS devices to guarantee operability and quality of service.

Support the company's clients in the implementation and support of the Profit Plus business management systems developed and distributed by Softech Consultores. Such support can be provided in person, remotely or by telephone.