Bilingual IT Engineer based in Lima providing support for the Latam teams/markets, following the guidelines from Greece Headquarters.

Manage regional IT projects such as VoIP deployment and MDM asset enrollment. • Manage IT tools like Google, OneLogin, Jira, Slack, Zoom, MDM’s (Mosyle, Intune). • Responsible for ISP contracts, Network providers and Equipment providers in order to support local operation and other Latam markets.

Bilingual IT Support Analyst for the Global Operation that provides solutions to incidents and requests for internal customers mainly located in Latin America but also to those in the US, UK and New Zealand, delivering a fast response to their inquiries and working together with a Global multidisciplinary IT group.

Standardization of the New Hire Acquisition process, improving credentials delivery times. • To reduce escalations and delays in the attention of Incidents/Requirements for Latin America, a procedure was provided to Local Latam IT teams, so they could learn the Global way of IT Management.

Provide support services and maintenance for the hardware and software on each computer on the bank’s network. Helpdesk as part of the Technology Infrastructure Department. User support for local applications and security updates released by the LATAM region. Coordinator of the Business Continuity Process, as well as hardware inventory.

Developed the knowledge base for the installation process of local applications. • Management and development of the knowledge base of support to keep track of the most common errors and their solutions. • Coordination for the 2007 Continuity of Business Plan to design the site.