Diego Rodriguez
Senior Customer Service Representative
Professional profile
Dedicated customer service advocate with over four years of experience . Skilled at resolving complex customer issues , ensuring a high level of customer satisfaction and loyalty . Exceptional communication skills and ability to empathize with customers . Focused on improving Key Performance Indicators scores and contributing to team success through effective customer engagement strategies
Work experience
Handling eligibility, benefits, and claim status information for United Health Care Global plan members and providers.
Major achievementBringing United Health Care Global plan information to members and providers. Initiating Pre-Authorizations and managing claim status information.
Offering detailed information on Humana's plan Medicare and Medicaid to providers, ensuring accurate benefits and claim processing.
Major achievementProviding eligibility and benefits information about Humana's plan Medicare and Medicaid to providers. Managing accurate benefits information and claim processing status.
Handled technical issues in security platforms, implemented new security solutions, and provided customer support.
Major achievementManaged and solved technical problems in security platforms. Implemented new business data security solutions.
Education experience
Universidad militar nueva granada | Profesional
