Provided support for Branch App, audited agent interactions for quality, conducted performance presentations, and generated regular reports on campaign performance.

Promoted from Teammate to Quality Analyst; audited agent interactions, conducted presentations, generated data-driven reports. Participated in Dispute Pilot program.

Taught fifth, sixth, and eighth grades; supported Reading Plan project to enhance literature appreciation among students.

Educator in Language area, supported Reading Plan project to foster literature appreciation.

Taught English, assisted teachers, managed basic databases, and handled logistics for the 'Tesos por el ambiente' project.

Provided personalized English classes, supported teachers, managed databases, and organized logistics.