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Sara Ruiz

call center agent
Skills
(Self-evaluation)
Active listening 100%
Communication skills 95%
Empathic communication 95%
Written expression 95%
Customer focus 95%
Decisive 95%
English language 90%
Working under pressure. 90%
Negotiation 90%
Time management 90%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
French:
  • Reading
    70%
Professional profile

Work experience

Agent
sutherland | February 2023 - July 2023 (5 months)
Used skills

I worked in customer service, resolution of doubts, education about your accounts, financial procedures, taking electronic payments and assistance on our website

Major achievement

Compliance with metrics in the company and top performance in my campaign for 4 consecutive months.

Waitress
hard rock cafe | December 2022 - January 2023 (1 month)
Used skills

work seasonally as a waitress. My jobs were taking orders, payments, table and bar care

Education experience
Other not Specified
Universidad de cartagena | Undergraduate
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