Provide support to the different document management and electronic signature products, solving the errors reported by the clients, taking into account the priority and the established SLAs. On the other hand, the servers are monitored through the console and Google Cloud; Next, the execution and review of the script is carried out on the databases for the development of the different tasks. Acknowledgment, taking action and reacting to the vulnerabilities presented.

Learn to analyze and identify code errors on the PHP language; Expand knowledge in handling and administration in Linux operating systems, execution of sentences and queries in SQL. Acquire knowledge of each of the company's standard and customized products.

Lead the CMR team, and monitor the functions performed by team members and projects to customers. Manage the resources available for the reception and solution of requests that are presented in the daily operation. Management of the active directory and development of escalation matrices for the proper management of alerts, requests and incidents from the client, as well as delivery of reports and overtime reports to the accounting area.

Acquire skills and abilities to manage assigned personnel. Acquire technical knowledge about specific tasks that are performed in daily operations. Work under pressure and in a team.