• Responsible for the management of incidents and requirements, ensuring a timely and effective resolution. • Application monitoring management to ensure the performance, availability and efficiency of the applications. • Recording and detailed documentation of incidents. • Continuous monitoring of incidents, ensuring their complete resolution and compliance with according to service level

• Responsible for the management of incidents and requirements, ensuring a timely and effective resolution. • Application monitoring management to ensure the performance, availability and efficiency of the applications. • Recording and detailed documentation of incidents. • Continuous monitoring of incidents, ensuring their complete resolution and compliance with according to service level

• Provide support to clients with failures related to their Internet, television or telephone services. • Make sales, receive requests (PQR).