Robert Alexis Puente Riaño
Support Engineer
Professional profile
Systems Engineer with more than 5 years of experience in the IT sector. Extensive experience in incident management, information systems administration, monitoring and supervision of network infrastructures, installation and maintenance of hardware and software, among other functions of information technology management in the business environment
Work experience
I work as a Technical Support Engineer performing activities such as incident management, computer systems administration, technology asset purchasing process, monitoring and supervision of computer networks, installation, configuration and maintenance of network infrastructure.
Major achievementIncident management, computer systems administration, technology asset purchasing process, monitoring and supervision of computer networks, installation, configuration and maintenance of network infrastructure.
I work as a Support Engineer performing activities such as fault management with end users, server administration, software installation, configuration and maintenance, security patching and vulnerability correction.
Major achievementFault management with end users, server administration, software installation, configuration and maintenance, security patching and vulnerability correction.
End user support regarding software line for data analytics and business intelligence. Interpretation of application logs. Problem resolution.
Major achievementCompliance with service levels providing technical support to requests made by end users of business intelligence and data analytics software according to the agreed times.
Education experience
Escuela tecnológica instituto técnico central | Technician
