Development of skills in: Real-time supervision of the network and telecommunications services of Banco AV Villas through Network Node Manager. Configuration of routers, switches and ports through PuTTY. Secure SFTP file transfer with tools like SecureTransport and GoAnywhere. And file encryption with management of public and private keys.

Growth of skills such as: First level support to internal and remote personnel of Banco AV Villas. User management in the branches of the financial institution at the national level. Audit and verification of incidents assigned by HP Service Manager to IBM personnel.

Development of analytical qualities for the resolution of technological failures, providing first level support to internal and remote personnel of Banco AV Villas, making use of resources, platform services and technological equipment of the financial institution.