Diego Alejandro Segovia Palacio
Director Of It
Professional profile
Project Manager and Scrum Master with over 10 years of experience leading digital transformation, software development, and continuous improvement initiatives in banking, e-commerce, retail, and technology. Expert in agile teams and operational efficiency.
Work experience
I design and lead the technology strategy, driving the e-commerce channel, managing cybersecurity initiatives, and digital infrastructure. I develop the corporate CRM, define and manage SLAs, and align technology and operations.
Major achievementLeading a 25-person team, managing a $230K budget, evolving CRM, defining and managing SLAs with suppliers and internal departments.
Strategic post-purchase project management for USA-MEX, initiative coordination, returns optimization, CRM integration, use of SQL for data analysis, and SLA definition.
Major achievementLeadership of 17 people, integration of CRM tools, SLA management, optimization of logistics processes, and customer experience.
Technology project leadership for banking and retail, account management, CRM integration, SLA compliance, digital platform development, and data analysis with SQL.
Major achievementTechnical team leadership, CRM integration, project management with critical SLAs, and user experience optimization.
Education experience
Politécnico jaime isaza cadavid | Undergraduate
