Francedy Noguera Leon
Patient Experience Analyst
Professional profile
Work experience
Analista De Experiencia Del Paciente
christus sinergia salud | January 2017 - July 2021 (4 years 6 months)
Used skills
- Guarantee the execution of the integral activities related to the internal client with the objective of training them in behaviors, service culture and humanization in attention, managing to guide them to fulfill the expectations of the patients.
Analista De Experiencia Del Paciente
christus sinergia salud | January 2017 - July 2021 (4 years 6 months)
Used skills
Training for agents and supervisors, and monitoring of campaigns with the Contact Center for Satisfaction Surveys, PQR and eventual commercial issues
Analista De Relacionamiento Con El Cliente
coomeva servicios administrativos | July 2011 - January 2017 (5 years 6 months)
Used skills
Training and Training in Service Culture (Strengthening Coomeva Passion Program to provide a better service experience to customers).
Education experience
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