Analytical , energetic and detail-oriented collections and billing specialist with extensive experience in debt collections and customer experience across various sectors
Handled incoming calls about medical bills and claims, resolving issues and collecting overdue invoices.
Major achievementMaintained high CSAT and NPS scores while resolving billing issues.
Contacted debtors, tracked outstanding debts, and resolved billing issues while maintaining brand loyalty.
Major achievementSuccessfully negotiated payment plans and maintained high customer service levels.
Handled billing issues, investigated claims, and processed payroll for US employees.
Major achievementManaged billing and payroll processing for small businesses.