Volmer Pinzon Hernandez
It Support Specialist
Professional profile
I am highly motivated, a quick learner, and task-orientated. I like building a routine or process and working around it; Through my years of experience, I have developed excellent customer service skills and rapport building.
Work experience
It Support Specialist
telecommetric inc. | September 2021 - November 2022 (1 year 2 months)
Used skills
I worked as a support technician focused in VoIP and managed the Triage team, onboarding and training new agents.
Technical Support / Csr
cox communications | April 2018 - June 2019 (1 year 2 months)
Used skills
I had the opportunity to provide technical support to VIP customers in the US market and was able to pick up many different accents across the customer base as well as enhance different soft skills working with long-tenure, wealthy clients.
Technical Support / Csr
lexmark international | April 2018 - June 2019 (1 year 2 months)
Used skills
In this position, I was delivering exceptional B2B support to Lexmark corporate clients such as US Army and others around the world, meeting strict SLAs.
Education experience
Electronic Engineering
Universidad nacional | Technician
Universidad nacional | Technician
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