Mario Alejandro Medina Pabon
It Help Desk Engineer
Professional profile
I am a systems engineer with high analytical skills, quick learning, leadership, great teamwork skills, customer service and sysadmin experience; with the ability to work under pressure and an excellent disposition to adapt to the needs of the organization
Work experience
Logging, prioritizing, and resolving technical support tickets related to hardware, software, networks, and internal platforms. Assisting users through emails, tickets, calls, and internal chats. Handling servers with Windows Server 12 or higher. Administration of various Microsoft Admin Centers. Administrator of AS/400 and specialized platforms for internal company use.
Major achievementManagement of Active Directory On-Prem and Azure (Entra ID).
Engineer with a technical focus on the SNMP-based solution, Cisco's Common Service Platform Collector (CSPC). Deployment, management, and support of Linux servers. Deployment and management of virtual machines on the VMware ESXi hypervisor. Responsible for specific customer accounts in the Americas and communication between Cisco and customers regarding BCS service matters. Leader of the SharePoint team for the BCS service in Colombia. Diagnosis and troubleshooting of network issues.
Major achievementTechnical Consulting Engineer in the BCS service at Cisco Systems.
Administration of site permissions, document libraries, lists and files. Windows servers administration. Management of the On-Prem and Azure Active Directory. Administration of internal platforms developed by the company. Preparation of corporate guides and instructions.
Major achievementGlobal administration of MS SharePoint platform.
Education experience
Universidad cooperativa de colombia | Undergraduate
