CENTOS Linux Administration - GLPI Administration - WIN Server 2019 Active Directory Administration - Tenant Office 365 Administration - WSUS and Organizational Units Administration - Level 2 Support (Escalations to providers and specialized support for the company's administrative area) - Securing compliance with customer service agreements (ANS) - Ensure compliance with the KPI's of the operation - Technically coordinate the help desk staff

Support Analyst within the Engineering area. Technical Support (Level 1) – Helpdesk (Help Desk) – Remote Support – Movement / Disassembly / Assembly of Stations – Configuration of IP addresses and gateways – OS Installation (Win 7 Win 8 Win 10) – Upload to domain client machines – Active Directory (Unlocking accounts) Preventive and corrective maintenance of software – Monitoring of Technology infrastructure – End user support.