Laura Nathaly Perez
Systems
Professional profile
Technologist with a degree in Computer Equipment Maintenance, with more than 3 years of experience in level 1 and level 2 support, help desk, receipt and resolution of incidents and requirements, installation and monitoring of corporate Firewall.
Work experience
Systems
skillnet ltda | April 2021 - Present (5 years 7 months)
Service desk, attention and resolution of requirements based on failures of email, Firewall, telephony, Software and Hardware, remote and on-site support.
Major achievementInstallations and reports
Systems
temporal aitec | September 2019 - December 2021 (2 years 3 months)
Perform installation, configuration and verification of antivirus and backup programs, Outlook mail configuration.
Major achievementUser service, email knowledge
Systems
temporal fractalia | December 2021 - March 2021 (9 months)
Receipt of incidents, escalation of tickets.
Major achievementKnowledge in telephony
Education experience
Other not Specified
Almirante padilla | High School
Almirante padilla | High School
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