-Prioritized workloads to meet customer needs and maintain established deadlines in a fast-paced Development environment. • Consulted with customers regarding needs and addressed concerns. • Processed customer account changes with proprietary software. Processed customer account changes with proprietary software.

Led analytics, communication, and organizational tasks to oversee product support and interface with customers. • Collaborated with team leaders to provide support specifications and resources to address end-user service requests. • Surveyed technical content and data to provide product-specific support resources.

Supported customers with product implementation and usage and answered questions quickly and thoroughly. • Built open, welcoming relationships with customers by replying to messages promptly and personally. • Accepted and processed payments, explained charges on customer bills, and resolved complex billing issues.